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Helpdesk & Remote PC |
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| ManageEngine SupportCenter Plus 6.5 |
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SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2007-11-05
Platform: Windows
Size: 31.8 MB
License: Freeware
Languages: Multilanguage
Requirements: P III 1Ghz & more, 256 MB RAM
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| The Job Log 3.0 |
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The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.
Released: 2007-10-18
Platform: Windows
Size: 40.2 MB
License: Shareware $24.95
Languages: English
Requirements: IE 6.0 or later
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| Freeware HelpDesk CentreDesk 4.004 |
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CentreDesk is (freeware for 3 users) multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
Released: 2007-08-24
Platform: Windows
Size: Unknown
License: Freeware $99.00
Languages: English
Requirements: Microsoft Office 2000 or 2003/2007 Professional
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| Freeware HelpDesk CentreDesk Quotation 4.004 |
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CentreDesk Quotation is a multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign quotations to technicians.
Can be used as a stand-alone application or in conjunction with CDRepairs.
Released: 2007-08-24
Platform: Windows
Size: 50.1 KB
License: Freeware
Languages: English
Requirements: Microsoft Office 2000 or 2003/2007 Professional
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| HelpDesk CentreDesk Corp 4.004 |
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CentreDesk Corp is a multi-user help desk application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
Released: 2007-08-23
Platform: Windows
Size: 51.5 KB
License: Shareware $99.00
Languages: English
Requirements: Microsoft Office 2000 or 2003/2007 Professional
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| HelpDesk CentreDesk Repair 4.004 |
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CentreDesk Repair is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
Released: 2007-08-23
Platform: Windows
Size: 50.2 KB
License: Shareware $99.00
Languages: English
Requirements: Microsoft Office 2000 or 2003 Professional
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| Asp.Net Faq Manager 1.0 |
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FAQ Software - The Asp.Net Faq Manager is an FAQ software web application that will help you to effectively set up and manage an online archive of frequently asked questions on your website. Providing only the necessary features, the Asp.Net Faq Manager is an easy to use and simple FAQ software solution.
Released: 2007-07-20
Platform: Windows
Size: 524 bytes
License: Commercial $69.00
Languages: English
Requirements: ASP.NET 1.1, SQL Server
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| HB Multi Remote Spy 2.2 |
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Do you have a computer at a currently unreachable location? Do other people at that location use this remote computer? Are you worried how they might be using it?This software is ideal for anyone who wants to monitor their distant PC from any location. It will tell you exactly what your teenager or employee is doing online - no matter how close or far away they are.Displays up to 9 screens simultaneously.
Released: 2007-07-03
Platform: Windows
Size: 1.8 MB
License: Shareware $29.95
Languages: English
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| QQSoft Screen Share 3.2 |
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Share Your Screen with Your Entire Network!Screen Share is a simple program to share your screen with each computer of your Windows network.Each computer can view your screen in realtime,or you can access your computer remotely - all from YOUR workstation!It has never been so easier to show your network exactly what is happening on your computer. This is also an ideal solution for education, training and demonstration at schools or in companies.
Released: 2007-07-03
Platform: Windows
Size: 2.7 MB
License: Shareware $29.95
Languages: English
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| Active Reception 1 |
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The features inside Active Reception are Website Monitoring, Visitor Tracking and Proactive Chat Session. Live chat software is the only online customer service tool which provides you real-time data about your web-traffic. You want to know whether he is first time visiting your site, or he is a returning visitor, so you will use different approach when chatting with him. By monitoring his navigation through the website you can see what his preferences are, what he is interested in, etc. Also, the built in geo location system allows operators to find out which country the visitors are coming from and finally, track their “footprints” during their browsing session. The tracking system allows you to gather visitors’ IP address, host, resolution and browser configuration. You can also see how the visitors entered the site: through which page and the referrer, and in addition to that, the keywords they typrd in to find you. This data will help you to optimize your search marketing campaigns and take the most of them. If it is a returning visitor, the system will show how many times he has visited the website, and number of chats he had during his visits. A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. The operator is a one click away from initiating chat to the selected visitor from the monitoring pane. Clicking the “Invite” button the operator will instantly initiate proactive chat window. The live chat can be used as a successful sales tool, too. By using proactive chat, the operator can engage the visitor in conversation and use various sales techniques during the chat. Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care. In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information. Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service. Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click. During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website. All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place. This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support. Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations? View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions.
Released: 2007-07-01
Size: 12.7 KB
License: Commercial $69.00
Languages: English
Requirements: Any computer connected to internet with any browser.
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Audio & Multimedia
Business
Accounting & Finance