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Popular Helpdesk & Remote PC
Helpdesk & Remote PC
MobileController Professional Edition 1.6
Control your phone via pc. 16 products in one MobileController is a new product which integrates computer and mobile phone together. And it will make your phone much more powerful! Mobilecontroller is your best assistant anytime you need it, such as remote controlling, text chatting , photo transferring, virtual camera ,screen capture,Clipboard Synchronization,CAB Installation ,System Information Display ,Task Management , and business presentation. You will own 16 products in one!
Released: 2009-03-31
License: $29.95
Publisher: PocketDevelop Birsi Inc.
Language: English, Chinese, ChineseSimplified, ChineseTraditional, French, Italian, Japanese, Korean, Spanish
Platform: Vista, Windows, Mobile
Requirements: PocketPC2003SE/WM5.0/WM6.0 or Above
Install: Install and Uninstall
FastRequest HelpDesk 7.12
HelpDesk Software FastRequest Helpdesk- Helpdesk software, Work order and Web form. All-In-One. The first Work Order or help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List…). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network...
Released: 2009-03-31
License: $89.00
Publisher: FullData inc.
Language: English, French
Platform: Vista, Windows
Requirements: Pentium IV
Install: Install and Uninstall
Trouble Ticket Tracker 2.0
Enterprise Issues Tracking Software Trouble Ticket Tracker is an enterprise software system that tracks and manages support issues. A Web-based help desk solution for e-business support management
Released: 2009-03-24
License: $750.00
Publisher: TLI Software
Language: English
Platform: Windows, Linux
Requirements: PHP5, MySQL 4, Windows or Linux
Install: Install Only
EasyDesk helpdesk 1.9
Simple shareware call logging EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use. For single or multiple support staff and with many features and reports. A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Released: 2008-12-19
License: $49.00
Publisher: Ziggyred Software
Language: English
Platform: Vista, Windows
Requirements: 1024x768 resolution or better
Install: Install and Uninstall

Testing of Easydesk shows it is nice and easy to use!Seemes to work well from central database....Looking forward to making it go live in September when we will really see it in action!SB

SHORTCUTS Are there keyboard shortcuts to be able to find customers quicker and such. Also... is their a way to indicate outgoing calls between incoming calls?

ManageEngine SupportCenter Plus 7
Web-based Customer Service & Support Software SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Released: 2008-12-03
License: Free
Publisher: ZOHO Corp.
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
Platform: Windows, Linux
Requirements: P III 1Ghz & more, 256 MB RAM
Install: Install and Uninstall

Easy to use, easy to install, functional. I was happy to show it to my students as a good example of customer support software.

ManageEngine I was looking for a web based helpdesk ticketing system that would satisfy all the demands of my business and make things easier and organized.... I have found that with ManageEngine!, thanks guys!

ManageEngine SupportCenter Plus I have downloaded and installed the free edition ManageEngine SupportCenter Plus for trail in Windows 2000 Server. When i open the SupportCenter WebClinet menu, it went to http://localhost:8080 and display Page cannot be found. on the same machine, my iis is runnning fine. i could not locate thte Admib guide anyway for user guide. any advise please? Thanks.

AdventnetManageEngine SupportCenter Plus 7.0
Web-based Customer Service & Support Software SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.
Released: 2008-12-02
License: Free
Publisher: Adventnet Inc
Language: English, ChineseSimplified, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
Platform: Vista, Windows, Linux
Requirements: P III 1Ghz & more, 512 MB RAM, 200 MB Disk Space
Install: Install and Uninstall

I like the UI and the logical way it works. It looks very nice and seems to be worth having.

I kinda liked it. It was a little more then I needed. I run a computer repair shop, and just need a record of work done, not a ticketing system that allows others to make tickets and such. The biggest issue for me personaly, was the inability to print. Example: Make a ticket as a customer walks in with his computer, and then print out a receipt/invoice for him to take with... Then printing out an addidional one once work is complete to send with finished computer.

Adventnet ManageEngine ServiceDesk Plus 7.5
HelpDesk & Asset Mgmt Software, ITIL ready ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
Released: 2008-11-28
License: Free
Publisher: AdventNet Inc
Language: English, Chinese, ChineseSimplified, ChineseTraditional, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Vietnamese
Platform: Windows, Linux
Requirements: P III 1Ghz and above, 256 MB RAM
Install: Install and Uninstall

it is a great software, thanks a lote

WebHosting I want to be able to install this software as a web service with a web hosting company. Is it possible? We are a small company and to host this software with our website.Can anyone help?

Good but Request ID issue. I think the product is good and provides a very communicative system between a client and support desk. I have a few issues with the Request ID (I want to start it from a higher number to follow the existing request ID system we currently have). Other than that, so far it seems ok.

Manageservice engine plus Is good to trial and helpful for me that working as purchasing so I am more consistent with my work

Outlook as Helpdesk: Fashion-Boilerplates 1.00
Helpdesk solution for Clothing companies. Use Oulook as Helpdesk for customer enquiry at Mode- / Fashion companies. The Plugin supports you when you with keeping of the Fashion boilerplates for the helpdesk. All Fashion boilerplates support a multiuser network so that with a local network several helpdesk users use the same phrases and have the same DB. Try it now!
Released: 2008-11-18
License: Free
Publisher: ITSTH
Language: English, German
Platform: Windows
Install: Install and Uninstall
Outlook-Boilerplates: Fashion-Templates 1.00
Helpdesk for Fashion- + Clothing companies. Employ Outlook as Hotline/Helpdesk-solution for customer enquiry at Clothing- / Fashion-companies. The additional software helps you with storing / construction of the Fashion text modules for the helpdesk. All Fashion boilerplates support a multiuser environment so that via a network all the supporters have the identical phrases and possess the same text modules.
Released: 2008-11-18
License: Free
Publisher: ITSTH
Language: English, German
Platform: Windows
Install: Install and Uninstall
Helpdesk-Textmodule-Templates Fashion 1.00
helpdesk for Fashion- + Clothing companies. Use Microsoft's Outlook as Helpdesk solution for customer e-mails to Mode- / Fashion companies. You will get a preset folder structure with the typical topics that turn up in customer e-mails Mode- / Fashion companies, together with ideas for text modules that normally can be put into these categories. All templates for the phrases already have bilingual subjects / were tagged with icons for convenient browsing. Download now!
Released: 2008-11-18
License: Free
Publisher: ITSTH
Language: English, German
Platform: Windows
Install: Install and Uninstall
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